Privacy policy

Privacy policy 1. Who we are PinGifts (pingifts.com) is operated by the store owner. The store owner decides how your information is used in the store. For any privacy question or request, write to support@pingifts.com. 2. What we collect When you place an order: - your email address; - the products, prices and status of your order; - a hashed (one-way scrambled) form of your IP address, used to set fraud limits on orders. We do not keep your IP address in plain form with your order; - payment records from NOWPayments: the payment ID, the payment status and the amount. When you create an account: - your email address and whether you have verified it; - your name, if you choose to give it; - your password, stored only as a hash. We cannot see your password. When you buy a top-up: the player ID, and the server where the game needs one. We store it encrypted. When we deliver a code: the code itself, stored encrypted so that it can be shown on your private order page. When you contact support: your message and anything you choose to include. When you ask for a back-in-stock alert: your email address, the product, and a record that you asked for the alert. When you visit the site: our server receives your IP address. We use it to send you the pages, to protect the store from abuse, and to estimate your country so that we can suggest the right cards. The country estimate uses a database on our own server, so your IP address is not sent to an outside lookup service. 3. Why we use it - to create your order, confirm your payment and deliver your code or top-up; - to send order and account emails; - to let you sign in and recover access to your orders; - to prevent fraud and abuse; - to answer support requests and investigate problems with a code or payment; - to keep the order and payment records that we need for accounting and legal duties. We do not sell your information, and we do not use it for advertising. 4. Cookies We use the cookies the store needs to work: - a session cookie, which keeps your cart, your sign-in and your access to your orders; - a security cookie, which protects forms against misuse. We also remember the country you choose, so that the store shows cards for that country. We also use Google Analytics (Google LLC) to count visits and see which pages are useful, and to tell Google Ads when a visit from one of our ads leads to an order. It sets the _ga cookies and, when you arrive from a Google ad, the Google Ads conversion cookies. Visitors in the European Economic Area, the United Kingdom and Switzerland are measured without analytics or advertising cookies. We do not use it for ad personalisation or remarketing. Analytics does not run on account, admin or unpaid order pages. On a paid order page it sends the order number, the cards ordered and the total. For Google Ads enhanced conversions it also sends your email address in hashed form (SHA-256), which Google uses only to match the order to an ad click. It never sends your email in plain text, your gift codes or your payment details. You can block it in your browser settings or with the Google Analytics opt-out add-on. We do not use advertising trackers. 5. Who receives your information - NOWPayments, our payment processor, receives the details needed to create and process your invoice. NOWPayments handles payments under its own privacy policy. - Our hosting provider, Contabo, runs the server where the store and its data are kept. The server is in Germany. - When our team fulfils a top-up or an on-demand order, the supplier or game publisher that processes it receives the details it needs, such as the player ID and the product. - Google LLC receives visit measurements and order totals through Google Analytics and Google Ads conversion measurement, as described in section 4. - We send emails from our own mail server. We do not give your email address to an outside mailing service. - We share information with authorities only when the law requires it. 6. Crypto and public blockchains A crypto payment is recorded on a public blockchain. Neither we nor NOWPayments can edit or delete that record. Do not put personal information in a transaction note. 7. How we protect your information Delivered codes and player IDs are stored encrypted. Passwords are stored only as hashes. IP addresses linked to orders are stored only as hashes. The site uses an encrypted (HTTPS) connection. No system is completely secure, but we limit what we keep and who can access it. 8. How long we keep it We keep order and payment records for as long as we need them for support, fraud prevention, accounting and legal duties. We keep account information while your account exists. When we no longer need information, we delete it or make it anonymous. 9. Your choices and rights You can ask us for a copy of your information, ask us to correct it, or ask us to delete it. Write to support@pingifts.com from the email address that you used with us. We may ask you to prove that the order or account is yours. We may need to keep some order and payment records after a deletion request, for fraud prevention or legal reasons. We cannot delete records on a public blockchain. We send service emails about your orders and your account. We send back-in-stock alerts only when you ask for them, and you can stop them. 10. Children PinGifts is not meant for children who are too young to make a purchase on their own. If you think a child gave us information without a parent's or guardian's permission, contact us and we will delete it. 11. Changes to this policy If we change how we use your information, we update this policy on this page.