Terms of purchase

Terms of purchase 1. About PinGifts PinGifts (pingifts.com) is an online store for digital gift card codes, vouchers and game top-ups. PinGifts is operated by the store owner. You can contact us at support@pingifts.com. PinGifts is an independent seller. Brand names and card images are shown only to identify the products. They do not mean that the brand partners with or endorses PinGifts. By placing an order, you accept these terms, our Privacy policy and our Refunds & order issues policy. 2. Who can buy You must be old enough under the laws of your country to make an online purchase on your own. If you are not, a parent or guardian must make or approve the purchase. Do not use PinGifts for fraud, to resell stolen funds, or to buy a product that you are not allowed to buy or use where you live. 3. What you are buying Gift card codes and vouchers. Each product page shows the brand, the card value, the card currency and the redemption country. Most cards work only with an account registered in that country or region. Before you buy, check that your account's region and currency match the card. A card marked Global or Worldwide can still have limits set by the brand, so read the product page. Player-ID top-ups. For games such as PUBG Mobile (UC), Free Fire, Mobile Legends and Genshin Impact, we send the amount you buy directly to the player ID, and the server where the game needs one, that you enter at checkout. You confirm this ID before you pay. Check it carefully. A top-up sent to the ID you entered cannot be reversed or moved to another account. After you redeem a code or receive a top-up, the brand's or game publisher's own terms apply to the balance or items. 4. Prices and payment Prices are in US dollars (USD). Checkout shows the order total, and any minimum order amount that applies. We accept cryptocurrency only. Payments are processed by NOWPayments. Supported coins include BTC, ETH, USDT and the others listed at checkout. The NOWPayments invoice shows the exact crypto amount, the network and the fees. Send that exact amount, in that coin and on that network, to the address on the invoice, before the invoice expires. You pay the network (blockchain) fees. If your wallet or exchange takes its fee out of the amount you send, the invoice can receive less than it needs. Make sure the full amount arrives. If the invoice receives less than the full amount (an underpayment or partial payment), we put the order on review and do not deliver it until the review is finished. See the Refunds & order issues policy. The sender cannot reverse a crypto payment. If something goes wrong with a payment, contact support@pingifts.com. Do not send a second payment until we have checked the first one. 5. When an order is confirmed Your order is confirmed when NOWPayments reports the full payment as complete. Opening an invoice or receiving an order number does not mean that the payment is complete. If we cannot fulfil a paid order, for example because the product is out of stock or a supplier fails, we refund you as described in the Refunds & order issues policy. If a product is listed at a clearly wrong price because of an error, we can cancel the order and refund it in the same way. 6. Delivery Gift card codes: code delivered right after payment confirms – on your order page and by email. Some products are fulfilled by our team on demand. For these, the code is added to the same order page and emailed to you when it is ready, usually within minutes. Top-ups are sent by our team to the player ID you entered, after the payment confirms. How long the blockchain takes to confirm a payment depends on the coin and the network. We do not control this. Emails can be delayed or filtered as spam. Your order page is the main place to see your code. 7. Your order page and account You can check out as a guest with your email address, or you can create an account. Each order has an order number and a private access key. Together, they open your order page. Keep them private, because anyone who has both can see your codes. If you lose them, you can recover access to your order through the email address that you used for the order. If you have an account, keep your password safe. You are responsible for what happens in your account. Treat a delivered code like cash. We cannot replace a code that someone else used after you shared it, or after your email or device was compromised. 8. Refunds and order problems A code that was revealed or delivered, and a top-up that was completed, cannot be refunded. The exception is a code that does not work on first use and that you report with proof, as the Refunds & order issues policy describes. If we cannot fulfil your order, you get a refund. If you choose the wrong region or enter the wrong player ID, that is your responsibility. The Refunds & order issues policy gives the full rules. 9. Fair use We can refuse, limit or cancel orders to prevent fraud or abuse, for example unusual order volume from one source. If we cancel a paid order for this reason, we deal with the payment as the law requires and as our Refunds & order issues policy describes. Do not try to get unauthorised access to the store, change the payment process, or misuse codes, accounts or order links. 10. Responsibility We are responsible for delivering the product you ordered, as it is described on the product page. We are not responsible for how a brand or game publisher runs its service after you redeem a code. We are also not responsible for losses caused by a region or player ID that you chose, or by a code that you shared. Where the law allows, our total responsibility for an order is limited to the amount you paid for that order. Nothing in these terms removes any consumer rights that the law does not allow us to exclude. 11. Changes to these terms We can update these terms. The version that is published when you place an order applies to that order. 12. Governing law and disputes These terms are governed by the laws of the country where the operator of PinGifts is registered. This does not remove any mandatory consumer protection that the laws of your country of residence give you. If you have a problem with an order, contact support@pingifts.com first. We will try to solve it with you directly.