Refunds & order issues

Refunds & order issues 1. The short version A code that was revealed or delivered, and a top-up that was completed, is final. The exception is a code that does not work on first use. If we cannot fulfil your order, you get a refund. You are responsible for choosing the right region and entering the right player ID. For any problem, write to support@pingifts.com with your order number. 2. Before you pay Check the redemption country and currency on the product page. Make sure they match your account. For top-ups, check the player ID, and the server where the game needs one, before you confirm. Pay only the invoice for your order, in the coin and on the network that the invoice shows. 3. A code that does not work If a code shows as invalid or already used the first time you try to redeem it, report it to support@pingifts.com as soon as you can after that first attempt. Suppliers accept claims only for a limited time, so a late report might not qualify. Include in your report: - your order number and the email address you used for the order; - a screenshot or screen recording of the error message from the brand's redemption page; - the country or region of the account you tried to redeem on; - the date and time of your first attempt. Do not post the code in public. Our team may ask you for it by email. We check the code with our supplier. If the code was invalid when we delivered it, we replace it with a working code for the same product. If we cannot replace it, we refund you as section 6 describes. This does not cover a code that works but was used on an account in a different region, a code that was used by you or by someone you shared it with, or a problem caused by a restriction on your own account at the brand. 4. Top-ups We send a top-up to the player ID and server that you entered and confirmed. A top-up sent to that ID cannot be reversed or moved to another account. If the ID or server was wrong, we cannot give a refund. If the game did not receive a top-up that we sent to the correct ID, tell us. Include your order number and a screenshot of your in-game balance or purchase history. We check with our supplier. Then we send the top-up again or refund you. 5. Orders we cannot fulfil If you paid and we cannot fulfil your order, for example because the product is out of stock or a supplier fails, we refund the part of the order that we could not deliver. 6. How we pay refunds Refunds are paid in crypto: - We send the refund to a wallet address that you give us. You can get it in the same coin you paid with, or in USDT. Tell us the coin, the network and the address. - The refund amount is the USD value that you paid for the items we are refunding. We convert it into the refund coin at the rate on the day we send it, and we take off the network fee for sending it. - Check the address carefully. We cannot get back crypto that was sent to the address you gave us. We send a refund after we have checked the order and you have given us your refund address. We never ask for your wallet's seed phrase, private key or password. 7. Payment problems Underpayment or partial payment: the order goes on review. We email you with your options. You can complete the payment as we tell you, or get the amount we received back as section 6 describes. Overpayment: contact us with your order number. We return the extra amount as section 6 describes. Wrong coin, wrong network, or a payment after the invoice expired: contact us before you send anything else. We work with NOWPayments to find the payment. A payment like this cannot always be recovered. If NOWPayments charges a recovery cost, we tell you before we continue. The sender cannot reverse a crypto payment, so any payment dispute goes through support@pingifts.com. 8. What we cannot refund - A code that works but that you no longer want. - A card that was bought for the wrong region or currency. - A top-up that was sent to the player ID or server that you entered. - A code that was used by someone else after you shared it, or after someone tricked you into giving it to them. - A problem caused by a restriction or a ban on your own account at the brand or game. 9. Contact and disputes Write to support@pingifts.com. Include your order number, the email address you used for the order, and the payment transaction ID if you have it. We reply as soon as we can. If you disagree with our decision, reply to the same email and ask for a second review. Nothing in this policy removes any consumer rights that the law does not allow us to exclude.